Refund Policy

Please review the URL, category, and amount before confirming a payment. A paid rank is purchased as digital placement, not as a promise of performance.

This is a digital service that starts immediately

Claiming or raising a rank is a digital service that begins as soon as our payment processor confirms your crypto payment on the blockchain: the listing is created or the rank is raised, and the paid amount is recorded on the public board right away. By completing checkout you ask us to start this service immediately. Where the law gives you a statutory withdrawal or cooling-off period (for example under EU consumer law), you acknowledge that this right does not apply, or is lost, once the service has fully started at your request. Where a mandatory law does not allow that waiver, we honor the right it grants you.

Generally non-refundable

Completed purchases are non-refundable for an incorrect URL, incorrect category, change of mind, being outranked later, a destination that later goes offline, lack of traffic or conversions, or a violation of the Listing Rules.

Technical exceptions

We may investigate a refund only for a verified technical processing failure, a payment that was not successfully processed but was charged, or a duplicate charge caused by our platform. Cryptocurrency payments are irreversible once confirmed on the blockchain and have no chargeback or dispute process — refunds, where owed, are handled directly by us.

How to contact support

Send the payment ID and/or blockchain transaction hash and a description of the issue to support@toprankarena.com. Do not send wallet private keys or seed phrases. Requests are reviewed against our payment records.

Timing

Our webhook may take a short time to confirm a payment after blockchain confirmation. A pending confirmation is not, by itself, a failed payment. Contact support if your payment shows completed on-chain and your listing has not been confirmed after a reasonable delay.